COMPLAINTS

1What if my order will be damaged or different from the design that I have already confirmed?

In case of any damages or if you receive medal different from the confirmed design, we will find a satisfying solution. All necessary information about complaint processing you will find here

DELIVERY

1What transport modes do you offer?

We are using the services of courier company. In case of large orders we offer special shipping.

2Do you send orders at weekends?

No, we don’t. We send them only on working days.

3What transport modes do you offer?

We are using the services of courier company. In case of large orders we offer special shipping.

4Can I pick up my order in person?

Yes, you can during office hours (from Monday to Friday – 8:00 am – 4:00 pm). We are located in: Dobrzechów 446b, 38-100 Strzyżów, Poland.

5How much does it cost?

The cost of the shipping is priced individually.

6How long does it take to receive my medals?

Time of delivery depends on the country. Usually it takes about 2-5 working days (once a parcel left our company). Once your order will be sent you will receive a tracking number in order to track you order.

GRAPHIC DESIGNS

1Can I modify a design?

Yes, you can change the design. 3 remarks are included in the price. More are payable – 5 GBP each// 6 €.

2How much is design?

If you order less than 100 pieces of medals, there is additional fee that amounts to 12 GBP/15 € . For any order of 100 pieces or more, we offer FREE graphic. Please, note that there are available only 3 free remarks. More remarks are payable – 5 GBP each/ 6 €.

3Can I send you ready-made design?

Yes, you can. Please, send us vector files. Adobe Illustrator or CorelDRAW (up to X6 version) are preferable.

4How many colours can I use in my design?

The number of colours is unlimited and does not influence the final price.

5Do you prepare graphic designs/layouts?

Our specialised team of graphic designers will prepare your dream medal. If you have an initial idea, send us information about your medal, such as drawing, photograph and description as well as text, logos etc. Check how we are creating designs here

ORDERS

1How long do I have to wait for an answer?

You will receive an offer / answer within 1 working day.

2Can I receive an invoice along with the products?

Yes, invoices are sent along with the order (otherwise, you don’t want to).

3Can I change my order?

Once the graphic design is confirmed and we start the production process, you can only order bigger amount of products.

4Can I cancel the order?

Once you confirm the graphic design, you cannot cancel the order.

5Will I receive any discount for large orders?

For any order of 100 pieces or more, we offer FREE graphic design and manufacturing preparation, therefore you save up to 50 GBP/65 €! In case of large orders, discounts are given individually. If you are planning to place more orders for your events, inform us about it! It will influence the price of the products.

6Is an express order fulfillment more expensive? Are there any specific requirements?

Express order fulfillments are more expensive. Price quote is provided individually. We do not have any specific requirements.

7Can I receive an order faster than within standard time limit?

There is possibility of express order fulfillment. In such case you will receive an order within 5 working days (+ time of delivery).

8How long does it take to receive my order?

We prepare graphic designs within 1-2 working days. Once you confirm the graphic design, we fulfill the order within 7 working days (in case of more complex order or several thousand products, the terms are given individually). The time of order fulfillment can be speed up if you work in close collaboration with us during preparation of a graphic design (regular contact, precise identification and defining of your needs, specific indications, specific text, logo – information that should appear on the medal etc.)

9Can I order only one medal?

There is no minimum order quantity required. You can order even one medal.

10What information should I provide to place an order?

There are 2 steps: quotation and order.

In order to receive a price quote, please provide the following information:

  • Contact details (e-mail, phone no.),
  • Size of the order (the quantity of medals),
  • Information about the medals (description, photo, or drawing) and any graphic elements you want to incorporate (such as text, logotypes, photos, names, etc.),
  • Additional elements (ribbons, lanyards, boxes, etc.

Once we receive this information, you will receive the price quote within 1 working day. Once you approve the price, the graphic design will be sent within 24 hours*
While placing an order, please provide the data of the buyers/payer (full name, address, VAT identification number).
Once you confirm the graphic design and make a down payment, we start the production process.

*production time is determined by the complexity of the design and the quantity of products requested.

11How can I place an order?

An order should be placed by email: contact@modernforms.eu or telephone +48 798 873 873

PAYMENTS

1Do you accept C.O.D. (cash on delivery)?

We do not offer such payment method.

2Is it possible to order medals with deferred payment?

No, it is not possible to order medals with deferred payment. There is need to make full down payment.

3In which currencies can I pay?

You may pay in GBP, EURO, USD.

4How do I pay for my order?

Please, make the down payment using the following information:

In case of GBP:
PL29 1140 1225 0000 4095 9900 1003 SWIFT: BREXPLPWXXX
MODERN FORMS Sp. z o.o. Dobrzechów 446B, 38-100 Strzyżów
In case of EURO:
PL56 1140 1225 0000 4095 9900 1002 SWIFT: BREXPLPWXXX
MODERN FORMS Sp. z o.o. Dobrzechów 446B, 38-100 Strzyżów
In case of USD:
PL02 1140 1225 0000 4095 9900 1004 SWIFT: BREXPLPWXXX
MODERN FORMS Sp. z o.o. Dobrzechów 446B, 38-100 Strzyżów

5What payment methods are available?

There is need to make full down payment.

PRODUCTS

1Do you use the services of any subcontractors?

No, we do not recourse to subcontracting. We produce medals in our production department. Find out more why it is so beneficial here

3Can I receive a catalogue with your products?

We highly recommend to browse our ONLINE version of catalogue
If you want to receive a paper version, please send us an e-mail with a title: CATALOGUE ORDERING, and provide delivery address in the message.

4Can I receive the pricing by telephone?

An initial quotation can be provided during the telephone conversation. However, the final pricing is provided and confirmed by an e-mail.

5Does the shape of medals influence the price?

Size and shape have an impact on the final price. Irregularly shaped medals and with lots of openworks are more expensive.

6Does the shape of medals influence the price?

Size and shape have an impact on the final price. Irregularly shaped medals and with lots of openworks are more expensive.

7Do you have in your offer other gadgets?

Apart from medals, we are the producers of original trophies and cups as well as modern bottle openers.

8How can you decorate medals?

Medals made of metal are decorated with UV printing – full colour. Other medals made of plexiglass, laminate or plywood can be engraved.

9Can I put a logotype, picture or photo on the medal?

Yes, there is possibility to print such elements, however, in order to guarantee the best quality, they should be sent in high resolution or vector file.

10Is it possible to order neck ribbon with printing?

We have in our offer sublimated ribbons.

11Does the medal come with a neck ribbon?

Our medals can come with a neck ribbon. We offer satin ribbons with a width of 25 mm and sublimated ribbon (customised) – width: 10 mm – 40 mm. In case of the sublimated ribbons, there is possibility to print any logotype, graphic element etc. The minimum order quantity is 55 pieces.

12Do you have stock medals?

We do not have stock medals. Each of our product is custom-made.

13Do you have diecast or pressed medals?

We do not have in our offer diecast or pressed medals. Our medals are different, modern – offer for metal medals Medals in such technology are competition for diecast or pressed products.

14Can I order personalised medals?

Yes, we produce personalised medals in many ways. To find out more click on the link: personalization

15I have no idea how my medal could look like. Do you have any gallery of your products?

We have the biggest online gallery of medals. You can see our medals on: gallery

16Can I order a prototype before we start the production?

If you want to check the quality and visual effect, you can order a prototype. For orders of 1000 pieces or more, you will receive a free prototype. For the smaller orders, the costs will be influenced by the complexity of the design and the quantity.

17How much does the mould cost?

We do not use any moulds. Our technology does not require the usage of mould. In order to find out more, please read the article: medals production
Additional costs include manufacturing preparation. For the order of less than 100 pcs. – 40 GBP/50 €, and for more than 100 pcs. – FREE OF CHARGE.

RETURNS

1Can I return or exchange medals?

Given that the medals are customised and personalised, they cannot be returned or exchanged – according to the relevant regulatory requirements

Can’t find an answer to your question?

Contact us
e-mail: contact@modernforms.eu
phone: +48 798 873 873